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Frequently Asked Questions (FAQ)

General Questions:

How do I become a Gold Member?
To become a Gold member you have to have at least ($10) on your account. This is the monthly fee for the Gold membership. If you have such amount of money you can login and upgrade your account.

How much will I have to pay to project-freelancer.com?
It's free to join project-freelancer.com! You only will be charged a small commission on projects you participated. For regular projects that is closed Service Buyers will have to pay 0% or $1 commission(whichever is greater) and Service Providers will have to pay 4% or $4 commission(whichever is greater). A project will be featured for a fee of 25, paid by the Service Buyer. If the project is featured there will be no other charges as with regular projects. As a Gold Member you don't pay commissions on completed projects. There is a $10 monthly fee for Gold Members.

How to signup?
To sign up click on "Sign Up" menue on our web site.

What is Gold membership?
To become a Gold member you have to pay monthly fee $10. Gold members are marked with special sign. Being Gold member gives you special privileges: you may pay only monthly fees ($10) and no commissions on the completed projects. That is good both for service buyers and service providers. Service buyers could save money. As for service providers they will be able to bid lower. What is more Gold members are more reliable cause they have long time commitments with project-freelancer.com


Service Buyers(Contractors)

How do I pick service provider for my project?
Login to your account. You will see your projects listed there. Click Pick Service Provider for the project you wish to start. All service providers will be listed on next page. Read instructions and select one.

How do I rate and write a review for a service provider?
After you have selected a service provider and project is completed you will be able to do this by going to Buyer Activity. You will find available service providers to rate from there.

How does this work for Service Buyers?
It's simple. You register for an account and add your project. Service Providers will bid on your project. You pick the one you wish to use for the project. Please login to pick provider. You pay the Service Provider through project-freelancer.com at a time you both agree on in advance.

How much will you charge Service Buyers?
It's free to join project-freelancer.com! We only charge a small commission on closed regular projects: 0% or $1(whichever is greater). Gold Members don't pay this commission. A project will be featured for a fee of $25. No other charges apply for featured projects.

How to choose a winner of your project?
To pick a winning bid, follow these steps:

As soon as a chosen provider accepts your offer, you'll recieve contact details of the provider and can start the project.

Why is my account temporarily suspended?
The most common reason is that you have posted contact information on our site. That is not allowed. Contact us and we will work on making your account activated again.

Can I make a payment in advance?
It's stongly recommended not to pay in advance. If you decide to make payment before job or part of job is completed, you will be responsible for any loss of funds.
There's a free escrow system on our site. You're encouraged to use the escrow system and release funds from the escrow when job is completed.

How do I cancel an escrow payment?
As a Buyer you can't cancel an escrow payment. If project is not successful you should ask your provider to cancel your escrow payment. If the provider will not cancel, then you should contact project-freelancer.com

How do I deposit money to my account?
Login to your account. Click Deposit money. Follow instructions from there. We are currently accepting PayPal, Credit Card and Check.

How do I escrow money to a provider?
Login to your account. Click New escrow payment. Follow instructions from there. Please note that you must have money in your account before you can make an escrow payment.

How can I ask a question before selecting a provider?
Please login and go to the project page. Click on "View/Post Message" and post a message.

How do I cancel a project?
To cancel a project follow these steps:

How do I edit a project I already started?
Since providers based their bids on the project description it is not allowed to change project after bidding started. It's possible to add additional information. When you do this all providers who already made a bid will be notified.


Service Providers(Programmers)

How can I modify a bid which I've already submitted?
Place new bid on the project and old bid will be cancelled.

How do I deliver a project?
You may deliver a project anyway you like. Normally it's installed on the buyers server or it's sent by email. This is something you and your buyer will have to decide. We suggest you make sure the money is in escrow before you deliver your project.

How do I rate and write a review for a Service Buyer?
After you have accepted to work on a project and the project is completed you will be able to do this Account Management page. You will find available service buyers to rate from there.

How does this work for Service Providers?
It's easy. You register for an account. Read the projects and find one that fit your skills. You estimate and bid a fair amount to complete the project. If the Service Buyer pick you as the winner he will pay you that amount through project-freelancer.com at a time you both agree on in advance.

How much will you charge Service Providers?
It's free to join! You only be charged a small commission on closed regular projects. 0% or $1 commission(whichever is greater). The Service Provider don't have to pay commissions on featured projects. Gold Members don't pay any commissions on any projects. There is a $10 montly fee for Gold Members.

When will you process my withdrawal?
Currently we process withdrawals and send out payment once per week. In some cases we have to investigate the funds and there might be a small delay. If your request was submitted before Monday, it'll be sent next Monday-Tuesday. If request is dated Monday or Tuesday, we will send money next week. As soon as payment sent, you will receive notification by email with details of withdrawal.
The very first withdrawal is delayed for security reasons. First withdrawal is delayed for 15 days since the day, when funds were added to account. Next withdrawals are sent without such delays.

Why is my account temporarily suspended?
The most common reason is that you have posted contact information on our site. That is not allowed. Contact us and we will work on making your account activated again.

Can a service provider bid for free?
Yes, it's free to make a bid.

How do I make a bid?
Browse our projects. Select one that you wish to bid on. Click the Bid button above the bid listings. Enter your bid and comment. You might need to login if you're not logged in while doing this.

How do I cancel an escrow payment?
To cancel an escrow payment go to Manage Account. You will find all escrow payments there. Choose correct one and cancel it. That's all!

In what ways can you send me my money?
We currently send out payments with PayPal, Check and Western Union. We plan to offer more options in the future.

Why is my withdrawal still in pending status?
Because it has not yet been processed. As soon as it's been processed you will be notified and we will remove the pending status. Please don't make a new request as long as you have a request in pending status. It might cause a delay. Normally withdrawals are processed during Mondays and Tuesdays for the requests made in the previous week.
The very first withdrawal is delayed for security reasons. First withdrawal is delayed for 15 days since the day, when funds were added to account. Next withdrawals are sent without such delays.

Can I sell already made solutions?
Yes, as long as the buyer agree to this and you have proper rights to sell the solution.

Can I sell stolen scripts?
Of course not. If we find out you're selling stolen scripts we will close your account without payment. We might also take legal actions.


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